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Global Support system in-game to contact staff faster

Fournes

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February 9, 2021
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Fournes
Minecraft Username:
Fournes​

What is your suggestion's title?
Support system in-game to contact staff faster​

Suggestion Details:
Basically, if someone ever meets a rule breaker, there is no way to contact a staff member since either they do not accept party invites, or they are not friends with the player, or maybe they are playing a different gamemode that does not permit party invites Basically, it's a faster way to get in touch with a staff member.
With the way I am about to demonstrate, both the staff member and the player will have an easier time​
Firstly, the player will write the command /staff
Upon hovering over the staff member's name, the player will see "Click to open a ticket"​
A Message will be sent with a sound effect to the staff member after the player clicks on their name​
There is a Ticket that Fournes wants to open with you ( JOIN ) ( IGNORE )
In the event that the ticket is accepted by the staff member​
Players and staff will enter a custom-made chat that resembles an actual ticket
And the player will basically state his problem as expected, yadayadayada.​
after both of them are done there will be a command for closing the ticket, and the ticket will be disbanded or Maybe saved in a GUI.
To avoid wasting the staff member's time trying to find where the player is located in whatever server the player is in​
There would be an Option among the [ Accept ] and [ Deny ] which is [ Teleport ], it would trigger the /spec command, and the staff member would be teleported to the ticket creators instance in vanish mode whether the player is in Other gamemodes or​
even Minigames in general, it would save so much time for the Staff member.
Also to avoid the staff member recieving dozens of Tickets
a Message will be sent to the player | Sorry %player%, another player has already made a ticket with %player% staff member" |

Another thing i would like to add is that all staff member would have access to a command that would display a gui with all of the ticket requests Players have submitted, this way the requests aren't only mentioned in-game.

If a player ever abused this system, i am pretty sure that the server will add some Rules for this system, like for Trolling and more
And if the player keeps up

View: https://imgur.com/vbXMmVc


Also maybe if possible, creating a GUI for the staff members to view the available tickets, so if i was a Staff member and i decided to choose the option ( IGNORE ) and that will add the ticket to the GUI so other staff members can open the Ticket with the Player

How could this idea help improve JartexNetwork?
It could help by letting players contact staff way faster using this in-game system and thus reduce the amount of rulebreakers. Because not everyone in the staff team has minecraft and discord open at all times so if a staff member is playing Jartex, they wont check discord every minute.​

Extra Information:
Thanks for Triggerinq Triggerinq on helping me write this​
 
Last edited:

Adenn

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+1 because yes and why not ez
 

DaddyZoiko

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As I mentioned on the discord server regarding this, it's quite similar to the report system. Though this time, this offers something that is both convenient to the staff members and the players aswell. And the fact that you added that staff members that have already accepted a ticket can't be bothered by someone trying to make another ticket is absolutely brilliant. Respect and +1
 

Thekillerwolf55

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very well done and seems very helpful for instant assistance rather than waiting in assistance chat or waiting for a staff to reply to your DMS, msg or parties meaning available staff members can assist you +1 and also just because you gave me hugs1658543281440.png
 

MiltonNJ05

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+1 From me. This is very well thought out, I think this would be a great addition to the server, as the current method of partying staff members for help is not efficient for players, or convenient for staff members.
 

_Wiggels

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mopmop2
+1, has potential
Not only will you be able to divert the staffs attention in situations of need. You will also be able to help new staff members, such as trials, to get their first few reports as part of the staff team.
 

Yuu

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Okay on serious note

-1

This works in theory but not in practice.

One of many issues is multiple chats, there is already a huge amount of dedicated chats for each gamemode and managing so many together is a pain in the ass.

Two, troll tickets.

Three, Awareness. There is only a certain amount of people who will be aware of this even if it was added. And these are the same people whose party invites do get accepted by staff members (for the most part)

Four, a staff member could do the funny and keep a ticket open and just doze off on it

Five, if a staff member is on the server (not minigames) they will most likely respond to you regardless, or you can just /msg them.

Six, having a whole conversation is time consuming

Seven, this is basically a /report command but more tedious and complicated

Eight, Jartex staff do not play jartex.

I hope this essay gets me into MIT byebye
 

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