i got probleme with my gkit

[Hellangel13]

HEllo i bought gkit a month ago on boutique for 5 eu but my gkit pot just dissapear i didnt have it anymore can it be possible can a new or maybe fix thats pls thanks for help and my name in game is Hellangel13

 

[alyan]

Which gkit you bought? Try to rejoin and do /gkit and see if it's there, there might be a cooldown for it

If it's not there, Create a payment request!

 

[Hellangel13]

i bought gkit potion and i reaload so much time but really dissapear

 

[alyan]

i bought gkit potion and i reaload so much time but really dissapear

Yeah, Creating payment request might help

- https://jartexnetwork.com/forums/payment-issues.86/

 

[Hellangel13]

and i just see for the payment issue tycket i dont have all information cuz i did thats buy like month ago i dont remember when and the id of the buy only i remember thats when promotion cuz i buy immo rank 10$ in same time but i have my rank only my gkit potion dissapear and sorry for my english im french guys

 

[alyan]

and i just see for the payment issue tycket i dont have all information cuz i did thats buy like month ago i dont remember when and the id of the buy only i remember thats when promotion cuz i buy immo rank 10$ in same time but i have my rank only my gkit potion dissapear and sorry for my english im french guys

You bought from Goldshop or Store?

 

[Hellangel13]

in store 100% sure i think you can see it

 

[alyan]

in store 100% sure i think you can see it

You probably received the ID in email (If you are talking about online store)

 

[Hellangel13]

no im sorry i dont helping you my mail got clear

 

[alyan]

no im sorry i dont helping you my mail got clear

Sorry what? I don't understand you so much

I think just create the payment request, that's the best way to solve issue