Store Help needed for payment issue

[Nexus720]

I have created a payment issue ticket 47 days ago. Its not even checked by Max . They claim that they check such kind of tickets within 2-3 days.

What should I do, to get my payment issue resolved?

I asked for help in #assistance_chat about it, and no one had the answer.

Is max really that busy?

Staff members ignore my one stop support, DMs, etc.

 

[Nexus720]

At this point it's a violation of consumer rights. I am not asking for money, its just the gold amount

 

[Stjernestorm]

Contact Rodagave115

 

[Pwdrx]

COMMUNITY ASSISTANCE

Morning Nexus,

Thanks for taking your time in reporting this issue in this particular forum. However, Id like to add that it is not a violation of costumer rights as the server or staffs themselves don’t tend to make the problem or the issue in purpose.

EX SOLUTION:
• Try reaching to the manager of the server, Rodagave. Or contact a Senior Moderator who will reach out to Rodagave in figuring a solution out.

Additionally, I’d like to say sorry if I have misinformed or helped you incorrectly. Only if I did.

Kind regards,
~ Pwdrx

 

[Nexus720]

COMMUNITY ASSISTANCE

Morning Nexus,

Thanks for taking your time in reporting this issue in this particular forum. However, Id like to add that it is not a violation of costumer rights as the server or staffs themselves don’t tend to make the problem or the issue in purpose.

EX SOLUTION:
• Try reaching to the manager of the server, Rodagave. Or contact a Senior Moderator who will reach out to Rodagave in figuring a solution out.

Additionally, I’d like to say sorry if I have misinformed or helped you incorrectly. Only if I did.

Kind regards,
~ Pwdrx

Thanks, blud but I tried everything

 

[Pwdrx]

It takes time, sorry on behalf of responsible staff members. They will get to you once they get time for it.

 

[Random737]

Try DM the Sr Mods. That might speed it up. Hopefully they don't yap

 

[YousafWitherBoss]

you may submit one more payment issue.

 

[Sxyb]

Community Assistance


Greetings Nexus,

I hope this message finds you well. I would like to add up to it: staff members or no blame for. As Pwdrx mentioned, they do not make issues in porpuse. They genuinely tend to make the environment a better place for everyone.

However, you can consider doing a couple of steps as per for:

• Reach out to Rodagave, the manager, in a ticket or in discord if possible.
• Make a ticket to speed up the process in helping you.

Kind Regards,
~ Sxyb

 

[Random737]

He is quite busy, so good luck with that