Prisoner Suit Helmet bug

[FlameRider144]

My friend gifted me an upgraded Prisoner Suit Helmet. It had custom enchants: Intuitive I, Stellar I, and Discount I, along with a 200% beacon upgrade. I was in my cell and right-clicked to upgrade it, but it got placed down in my cell and disappeared from my inventory. When I mined it, it turned into a head named ‘s Head, and all the enchantments were gone; it became just a normal head.
I have lost around 200k exp and custom enchants worth of 10M+ beacons.

I did create a bug report but they said Unfortunately, your bug report has been deemed invalid.
so anyone know any solutions?

 

[DakshWagh]

Unfortunately, your bug report has been deemed invalid.
No further action will be taken based on your report.

This may be the case because of one or more of the following reasons:
Insufficient information
Our inability to replicate the issue
The bug may have already been reported by someone else beforehand
This may not have been a bug

try contacting thiemo

 

[FlameRider144]

Did the JartexNetwork bot respond or was it a Developer?

The bot reply it

 

[FlameRider144]

Fro

try contacting thiemo

From discord?

 

[DeadmanYT1]

Fro

From discord?

yes

 

[DakshWagh]

Fro

From discord?

yes

 

[xRANDOM]

Yes, tag thiemo, he manages the stuff

 

[xRANDOM]

It is possible that you didn't show the bug correctly.

Yes, like the screenshots have to be correct. Or someone else did report it.

 

[DakshWagh]

Yes, tag thiemo, he manages the stuff

bugs and all ya

 

[xRANDOM]

So FlameRider144 you should shoot JustThiemo a Discord DM or start a conversation with him now

 

[FlameRider144]

yes i did dm JustThiemo he will soon reply i guess