I have problems connecting with the server, when I join its saying I'm banned but I filed a Unban report someone checked it and said it is a router problem but i restarted my pc and router still I cannot join, I have also created ticket by dm'ing a staff I still got no reply I submitted the conflict on Sunday and today is Saturday. if anyone doesn't believe me here is screenshot
https://gyazo.com/5f8ad13a7c2713ff3ddd42c3dbef903 <-----(copy paste this)
https://gyazo.com/5f8ad13a7c2713ff3ddd42c3dbef903 <-----(copy paste this)