Server bug

[Privatee]

Hello to Greetings to all dear staff, today I bought an immortal rank from OneAtapril in the kitpvp for 1.6m and I was very happy. After using that rank, it didn't work and he said this voucher does not register and today I lost my money and the rank. I have no proof, but how many people saw that the rank is in my hand and you can even ask oneatapril to buy that rank. I would be very grateful if you could return the money or the rank because I tried so hard to get it.
«Private»

 

[Faz_DLB]

Hello to Greetings to all dear staff, today I bought an immortal rank from OneAtapril in the kitpvp for 1.6m and I was very happy. After using that rank, it didn't work and he said this voucher does not register and today I lost my money and the rank. I have no proof, but how many people saw that the rank is in my hand and you can even ask oneatapril to buy that rank. I would be very grateful if you could return the money or the rank because I tried so hard to get it.
«Private»

Community Assistance - BUG ​

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Hello, Privatee.​

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Please submit a bug report if you find any server-related bugs at https://jartexnetwork.com/bug-reports/. When you fill out a bug report, be sure to include as much information as you can and enough proof to help the developers fix the bug as soon as possible. Patience is essential in this situation as they don't have a set period for when they will be handled and paced. You can also get in touch with a staff member if you wish to report problems that could give you an unfair edge or simply ruin your gaming experience. They will notify you and the developers after you send the bug evidence to them if it is in the process of being patched or has already been patched. Both work, but telling a staff member about the bug right away might help it get patched soon. If you need any help in the future, you can get assistance via Discord or create a thread related to that issue at Community assistance.​

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You can also submit a Payment Issue.​

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For your reference, here is the link to the server rules ➟ JN RULES. In the future, please make sure to read and respect the server rules.​

Thank you for your time on JartexNetwork.​

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Kind Regards,​

~ Faz_DLB​

 

[Thekillerwolf55]

Community Assistance - SOLVED

Greetings, Privatee.​

Thank you for reaching out to us with your question and/or concern. After further review of your post, I have determined that your question has been solved. If you need any further assistance in the future, please don't hesitate to contact a member of the staff team or post your question in this same sub-forum.​

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Thank you for your time on JartexNetwork. We appreciate your presence and hope you continue to enjoy your time with us.​

Best regards,​

Thekillerwolf55​

 

[Privatee]

Thankyou so much for your answer
But how i can get back my money or rank or how can proof that i lost it if you dear guys can help me to get it back or not, tell me please i took my time for like 48 hours to get that rank and im broke now
Thankyou for your follow up
Private