Denied Please.. Please make a support ticket channel in dc server, because people fell hopeless after getti

[Tanner2585]

Minecraft Username:

agrim1234​

What is the suggestion about?

Please.. Please make a support ticket channel in dc server, because people fell hopeless after getting blacklisted for vpn issue [most of them are just into it due to ip chage smh] .​

Description:

It would be very good if a support ticket system is created . The managers / admins can think of appointing a new category of specially for vpn whitelist. Its really bad to see people just pinging the mods recklessly. I know its not possible for a staff member to stay in game always​

How can this idea help to improve JartexNetwork?

This would probably increase the members count. Great progress of jartex , as the people who dont get whitelisted soon, impatiently quit the server in rage.​

Extra Information:

My discord : Tanner#2006​

 

[SquareWings928]

Dear Agrimk, thank you for taking the time to make a suggestion for JartexNetwork. After reviewing your suggestion I have decided to give it a -1 for the following reasons:

• We have #assistance_chat for these issues, staff members will respond to pings there just as fast as we would if a ticket system was created.
• If we created a ticket system it would be absolutely flooded with unnecessary requests for assistance that could have been solved by the community in assistance chat.

Square

 

[FreePalestine]

I am giving this a -1
Reasons stated above

 

[unlqvinly]

Dear Agrimk, thank you for taking the time to make a suggestion for JartexNetwork. After reviewing your suggestion I have decided to give it a -1 for the following reasons:

• We have #assistance_chat for these issues, staff members will respond to pings there just as fast as we would if a ticket system was created.
• If we created a ticket system it would be absolutely flooded with unnecessary requests for assistance that could have been solved by the community in assistance chat.

Square

Reason is stated by Square, #assistance-chat is basically a support center, also H&S call as well.

 

[SabitTSDM07]

All reasons stated by SquareWings928. You can use #assistance_chat as well as help and support voice chats as well.

 

[_Nathan_]

I think there is already a hidden ticket system which you can open with dming a staff member.

But if you think the staff will take time to open it or reply there are many platforms you can contact staff on they are
-Forums community assistance sub forum where you can post your question/concern and it will be answered by the community or staff
-and all the things stated above.

 

[Mykkull]

Suggestion - DENIED

​

Hello, Agrimk​

Thank you for your interest in JartexNetwork by creating a suggestion for the network. After reviewing your suggestion, I have decided to deny it for the following reason(s);​

• Support tickets exist, used mostly for important questions to ask SrMods/Manager.

Have fun playing on JartexNetwork!​

Kind Regards,​

~ Mykkull​