BedWars False advertising in the halloween bundle

[Hipstergirl69]

I was misled by the halloween bundle having two brackets entries (one for color and one for styling) into thinking buying it would give me the "Halloween Brackets" level color item. In fact the description of the bundle says you get "Halloween Brackets Color" which i thought meant would give that one. Instead it only gives the "Spooky Brackets" level color. The only reason i bought this bundle for was because i wanted the "Halloween Brackets" color, so i feel scammed. Can i get either a refund or the true "Halloween Brackets" color?

 

[kaivalya]

It does show you a preview of what you are buying

 

[Hipstergirl69]

It does show you a preview of what you are buying

It shows a preview for the second item but not for the first. It is not clear that they are the same item.

 

[kaivalya]

mb you are actually right
you were hoping to get brackets like mine right ? in signature

 

[Hipstergirl69]

mb you are actually right
you were hoping to get brackets like mine right ? in signature

Yes exactly, those are the brackets i wanted. I don't even like the new ones i think they are ugly.

 

[ki11ingmachine]

the new one brackets are glitch some time's i saw some player with that glitch

 

[SolidPrep]

I was misled by the halloween bundle having two brackets entries (one for color and one for styling) into thinking buying it would give me the "Halloween Brackets" level color item. In fact the description of the bundle says you get "Halloween Brackets Color" which i thought meant would give that one. Instead it only gives the "Spooky Brackets" level color. The only reason i bought this bundle for was because i wanted the "Halloween Brackets" color, so i feel scammed. Can i get either a refund or the true "Halloween Brackets" color?

Community Assistance - RESPONSE

Greetings, HipsterGirl69.

The thing you're saying does not seem to be true/doesn't make any sense, since the day Halloween brackets are available in /goldshop, the exact item was shown that you were buying:


As shown in the ss above ^^, it has never shown brackets of past year. You're always suggested to read the description of the item before buying it. However, if you want, you can try creating a request: https://jartexnetwork.com/payment-help/. And yes, you won't get the old halloween brackets.

To ensure a pleasant and safe environment for all players, we kindly remind you to review our server rules regularly. You can find the link to our server rules here ➟ JN RULES. We appreciate your cooperation and understanding.
Thank you for your time on JartexNetwork. We appreciate your presence and hope you continue to enjoy your time with us.

Best regards,
SolidPrep

 

[Hipstergirl69]

Community Assistance - RESPONSE

Greetings, HipsterGirl69.

The thing you're saying does not seem to be true/doesn't make any sense, since the day Halloween brackets are available in /goldshop, the exact item was shown that you were buying:
View attachment 27417
View attachment 27419
As shown in the ss above ^^, it has never shown brackets of past year. You're always suggested to read the description of the item before buying it. However, if you want, you can try creating a request: https://jartexnetwork.com/payment-help/. And yes, you won't get the old halloween brackets.

To ensure a pleasant and safe environment for all players, we kindly remind you to review our server rules regularly. You can find the link to our server rules here ➟ JN RULES. We appreciate your cooperation and understanding.
Thank you for your time on JartexNetwork. We appreciate your presence and hope you continue to enjoy your time with us.

Best regards,
SolidPrep

It says that one under the item "Halloween Level Bracket Styling". But why is there also a different item called "Halloween Level Bracket Color" before that one? If it's just one item, it should have been shown as such. And furthermore it is misleading to call them "Halloween Level Bracket Styling/Color" since that's not the real name of the item you get. The item you get is called "Spooky Brackets" not "Halloween Brackets".

 

[Nayurai]

It says that one under the item "Halloween Level Bracket Styling". But why is there also a different item called "Halloween Level Bracket Color" before that one? If it's just one item, it should have been shown as such. And furthermore it is misleading to call them "Halloween Level Bracket Styling/Color" since that's not the real name of the item you get. The item you get is called "Spooky Brackets" not "Halloween Brackets".

Yes you're right it shows "Halloween Level Bracket Color" at top and style below. Therefore you also deserve the color

 

[skidevilzombie]

Community Assistance - RESPONSE

Greetings, HipsterGirl69.

The thing you're saying does not seem to be true/doesn't make any sense, since the day Halloween brackets are available in /goldshop, the exact item was shown that you were buying:
View attachment 27417
View attachment 27419
As shown in the ss above ^^, it has never shown brackets of past year. You're always suggested to read the description of the item before buying it. However, if you want, you can try creating a request: https://jartexnetwork.com/payment-help/. And yes, you won't get the old halloween brackets.

To ensure a pleasant and safe environment for all players, we kindly remind you to review our server rules regularly. You can find the link to our server rules here ➟ JN RULES. We appreciate your cooperation and understanding.
Thank you for your time on JartexNetwork. We appreciate your presence and hope you continue to enjoy your time with us.

Best regards,
SolidPrep

I'm sorry to answer to you like this but, you are completly wrong. The screenshot that u just posted here, clearly says that It offers 2 Halloween Bundle exclusive things which is (Halloween Level bracket color and The Halloween Level Styling).
Couldnt u just ask an Higher staff member to check this out and fix it, instead of saying this while the screenshot says the opposite. Hope u guys fix this, I might buy it too if it gets fixed.

King regards,
Daddy skidevilzombie.

 

[Yuu]

Hipstergirl69 Can you provide your ign on which you bought the bundle, its unfortunate that you didn't get it and honestly I was going to buy the bundle today too so thanks for the thread