Being from pika alone isn’t enough of a reason to ban someone.
If you spot someone cheating, gather evidence and report them or just call staff to deal with the situation.
If you already have a seasonal rank of the same kind as permanent one you want to claim, you can not.
My best guess is that the game registers your rank as already owned so you can not redeem another one.
Hope this helps
While wanting to purchase a rankupgrade from "Lunatic" to "Murderer" I misspelt my name from XEvilCrusaderX
to CEvilCrusaderX. Is there any way this can be fixed?
https://prnt.sc/seqok6
Thanks!
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